YoungWilliams
  • Call Center - Martinsville
  • Martinsville, VA, USA
  • Hourly
  • Full Time

One of the nation's largest and most trusted providers of child support services seeks a self-motivated, team player who is committed to providing positive outcomes for the children and families we jointly serve. The candidate will possess exemplary customer service skills, a positive attitude while being goal and detail-oriented. If you have the ability to speak clearly, and regular and timely attendance, while insuring all State, Federal and contractual guidelines are met, this is the job for you!
 

Highlights:

The success candidate will have the ability to multi-task various responsibilities which will include:

  • Provide friendly, accurate and complete information to customers.
  • Respond to requests and resolve customer concerns as they arise.
  • Must be able to make sharp decisions and handle stressful situations while deescalating difficult callers.
  • Must be able to work with little supervision while meeting call requirements.
  • Must be able to meet deadlines with a high level of professionalism and confidentiality.

 

Qualifications:

To be considered, applicants must have a minimum of a High School diploma or equivalent. The best-suited candidate will have call center experience along with a degree or certificate in a related field is preferred; ability to find, read, interpret and document information from multiple sources including state and/or company systems; ability to type a minimum of 25 wpm; and ability to sit for extended periods of time.

 

Disclaimer: YoungWilliams is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of YoungWilliams about this opening. All resumes submitted by search firms/employment agencies to any employee at YoungWilliams via-email, the Internet or in any form and/or method without a valid written search firm agreement signed by the Director of Human Resources and in place for this position will be not be considered and no fee will be paid in the event the candidate is hired by YoungWilliams through other means.

YoungWilliams
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