YoungWilliams
  • Child Support Services - Mississippi CSE
  • Tupelo , MS, USA
  • Salary
  • Full Time
  • Medical, Dental, Vision, 401k and other voluntary benefits

One of the nation's largest and most trusted providers of child support services seeks a self-motivated, high-level professional for our District Manager located in Tupelo, Mississippi.  The ideal candidate must be committed to providing positive outcomes for the children and families we jointly serve. If you possess the ability to provide direction and positive leadership; ability to prioritize and make independent decisions; excellent organizational and problem analysis skills, detail and results oriented with initiative and follow-through to completion; ability to execute many complex tasks simultaneously; ability to provide positive interaction with customers and the public in a courteous and professional manner; a highly energetic and proactive team player with a strong work ethic; capability for both individual and team contributions, this is the job for you!

 

Essential Job Requirements

Essential job requirements include but are not limited to the following,

  • Plans, organizes, defines, and reviews work and workflow of individual staff and the District to ensure child support cases progress timely, accurately, and with excellent customer service
  • Collaborates with Management to set goals and expectations for staff
  • Evaluates performance, identifies training needs, provides feedback, coaches and counsels staff
  • Holds all staff accountable for their actions or lack of action
  • Proactively identifies problems and implements solutions to current and long-term issues with consultation with Management
  • Receives, evaluates, and resolves customer complaints using excellent customer service and documenting all actions, requests input from Management when appropriate
  • Maintains a positive working relationship with YoungWilliams, State, DFS, and  other government agency personnel
  • Attends and participates in Management meetings as required
  • Prepares for and conducts office meetings on a regular basis, at least monthly
  • Provides necessary statistics (timely and accurately) to Project Manager for the completion of any required reports
  • Works closely with Staff Attorney so that all necessary legal and/or administrative documents are prepared according to guidelines and federal and state policies and procedures as well as contractual requirements
  • Works closely with Project Human Resources to ensure all HR related compliance and policies are followed
  • Contacts YoungWilliams, State DHS Child Support staff, local IV-D offices, Clerks of Court, and other appropriate individuals/agencies in regards to child support related issues as needed
  • Oversees performing community outreach activities and is responsible for establishing and maintaining good community relations
  • Is responsible for the confidentiality and security of all case information
  • Must be able to travel up to 10%

 

Qualifications:

Best-suited candidates will have a minimum of a Bachelor's in a related field (i.e., Criminal Justice, Human Services, Psychology) or equivalent work experience. At least two years of supervisory experience or experience in a leadership capacity, Child support experience preferred.  Familiarity with an office environment including the use of automated systems such as Microsoft Word, Excel, Hyland OnBase, ADP and aptitude to learn new programs and applications, such as the state system.

 

YoungWilliams Child Support Services is an Equal Employment Opportunity Employer.

Disclaimer: YoungWilliams is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of YoungWilliams about this opening. All resumes submitted by search firms/employment agencies to any employee at YoungWilliams via-email, the Internet or in any form and/or method without a valid written search firm agreement signed by the Director of Human Resources and in place for this position will be not be considered and no fee will be paid in the event the candidate is hired by YoungWilliams through other means.

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