YoungWilliams
  • Child Support Services - Mississippi CSE
  • Jackson , MS, USA
  • Hourly
  • Full Time
  • Medical, Dental, Vision and other speicifird coverages

Summary of Position

Conduct child support training programs for employees, focusing especially on CPC staff. The position will also assist the Trainer in developing training materials for new and existing project staff and ensuring that the material trained is in compliance with contractual and state requirements. Additional responsibilities include revising or drafting scripts and materials as training issues arise, and ensure that all materials are reviewed and approved by management.

Essential Job Requirements

  • Monitor trainee's performance and provide feedback, adjust training plan as needed.
  • Identify training needs and work with the Management Team in developing individual and/or team training plans.
  • Meet regularly with Trainer and Management Team to identify problem areas and trends.
  • Identify business workflows and implement process changes for continued improvement.
  • Promote company initiatives and programs and assist staff's maximizing opportunities available to them.
  • Responsible for creating a positive and supportive work environment by supporting the Company's open door policy and by maintaining a professional demeanor under stressful circumstances.
  • Up to 25% travel.
  • Regular and timely attendance.

Required Education

An Associate's Degree in education, training or other related discipline or equivalent experience.   

 Required Experience 

  • Previous training and product experience or one year related training experience.
  • One year Child Support experience is required.  

 Required Skills 

  • Must have excellent oral and written communication skills.
  • Must possess the ability to consistently generate results and meet deadlines with a high level of credibility, integrity, professionalism, customer service and motivation.
  • Ability to work in harmony with individuals and groups and possess the talent to collaborate with others without creating undue tension in a high volume call center. Ability to functions independently in a multi-task environment, as well as part of a team.
  • Comfortable communication with all levels of management and employees.
  • Strong planning and organizational skills.
  • Proven presentation and facilitation skills.

YoungWilliams Child Support Services is an Equal Employment Opportunity Employer.

Disclaimer: YoungWilliams is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of YoungWilliams about this opening. All resumes submitted by search firms/employment agencies to any employee at YoungWilliams via-email, the Internet or in any form and/or method without a valid written search firm agreement signed by the Director of Human Resources and in place for this position will be not be considered and no fee will be paid in the event the candidate is hired by YoungWilliams through other means.




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